Does Shared Line Group support concurrent calls?

[rzugs]

Does Shared Line Group support concurrent calls?

[Ray_Harwood]

Hey, @rzugs,

I don’t personally use a shared line group, but use Zoom Phone in my small consulting practice. 

Check out this Zoom Support article on Shared Line Groups:

https://support.zoom.us/hc/en-us/articles/360038850792-Setting-up-shared-line-groups

It mentions a limit of 4 calls — but that  would seem to be only applicable only to calls coming in to the Shared Line Group’s phone number. Since each member of the group also has their own personal phone number, I’d think they could call out and receive calls on those numbers with no issues. 

Is that what you were looking for?

 Is there a special reason you’re using a Shared Line Group instead of a Call Queue?

https://support.zoom.us/hc/en-us/articles/360021524831-Managing-Call-Queues