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Common Area Phone


Hi! My employer would like to add our common area phone to the company directory or the company contacts in Zoom. Any suggestion on how to do that?


Community Champion | Customer
Community Champion | Customer

Hi Glad,


Which device(s) are you using for Zoom Phone (desktop computer apps, mobile phone apps, desk phones)?


Common Area Phones will show up automatically if you start typing it's name (set in Phone System Management > Users & Rooms > Common Area Phones). Theoretically, you should be able to add it to External Contacts, but I haven't found a way to specify just an extension number there that the web portal will accept.


I hope this helps!



Hi Craig!

Thanks for the feedback.

We are using a Yealink conference phone.

If I add it as an external contact, it will need an email which it doesn't have.

I think what my manager wants is to add that common area number to the company contacts so everyone can see it immediately. And I am having a hard time finding that feature to add.