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A few weeks ago, I changed the answering machine message for our office phones to a temporary answering machine message.
Now, I would like to change the answering machine message again as the previous one was meant to be temporary. However, (1) I can't remember exactly how I changed it the first time and (2) I'm not seeing the personalized message I created the first time showing up in any current fields anywhere. This means I don't know where I'm looking.
It's important to note that I did not change the answering machine for an individual phone, but for the entire office. I think I did it with the following process, but I'm not 100% certain: admin>phone system management>company info>account settings>audio prompt>default audio prompt>[I think I changed one of these things]
Hi @Markowitz ,
When you say answering machine is it the default Voicemail you are looking for or are you talking about the audio prompt on your auto-receptionist or IVR? If it was an audio prompt of a specific auto-receptionist or IVR you should be able to find it under Phone System Management > Auto-Receptionist > then select your auto-receptionist name and then check the Greeting prompt.
Here is were you find your default audio prompts on account/site level:
More info can be found here: https://support.zoom.us/hc/en-us/articles/4402419552653
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