Can not receive a phone call

[batteriesplus]

Hi 

I just set up a zoom phone and am new to this. Can not receive a phone call. It says the service is restricted or service is not available. But I can make a phone call through the app. What should I do?

Thanks

[Glickitup]

Sounds like the device may not be associated to the user with the calling plan. https://support.zoom.us/hc/en-us/articles/360021119092-Managing-phones-and-devices

[batteriesplus]

Can we associate the iphone number to the user with the calling plan? 

Why is my zoom phone has #800 at the end? 

[Glickitup]

Batteriesplus,

Is this IPhone number with a particular cellular provider? You would need to Port it to zoom to take advantage of a Zoom calling plan. On the #800 question do you have a sceenshot of what you are seeing?

[Eliot]

hi batteriesplus,

probably, your telephone number has been assigned to your auto receptionist.  the 10 dgit number before the #800 is your telephone number.  the #800 is your extension number as the owner.  this setup is used by businesses that want to use an interactive voice response system.  for example, sales - press 1, order status - press 2, billing - press 3, etc.  the default greeting says you can enter an extention at any time.  to confirm, call your telephone number.  as soon as the call is answered, enter your extension number 800 and your phone should ring.

if this is not what you want, you can remove your telephone number from your auto receptionist and assign it to your extension.  by assigning your telephone number to your extension, incoming calls will ring your phone.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot