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Is this IPhone number with a particular cellular provider? You would need to Port it to zoom to take advantage of a Zoom calling plan. On the #800 question do you have a sceenshot of what you are seeing?
probably, your telephone number has been assigned to your auto receptionist. the 10 dgit number before the #800 is your telephone number. the #800 is your extension number as the owner. this setup is used by businesses that want to use an interactive voice response system. for example, sales - press 1, order status - press 2, billing - press 3, etc. the default greeting says you can enter an extention at any time. to confirm, call your telephone number. as soon as the call is answered, enter your extension number 800 and your phone should ring.
if this is not what you want, you can remove your telephone number from your auto receptionist and assign it to your extension. by assigning your telephone number to your extension, incoming calls will ring your phone.
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