Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I am trying to Forward calls to external number when the call is not answered. I want this number to be a 3digits number (I want actually to send the call to the SBC and from then route the call to another analog phone inside the company) .
The problem is that I get the message "invalid number" when trying to enter the 3digit number in the field.
i have also created the relative routing rule for this purpose.
Are you asking how to specify an external phone number, followed by a pause and an extension number of three digits at that location?
The addition of programming an extension number following an external direct dial number is not currently support in Zoom Phone. You could always submit an enhancement feature request at zoom.us/feed
I'm sorry, I don't know what SBC refers to!
I hope that helps!
Hmm, I wouldn't be surprised if Zoom expects "external number" to be a PSTN DID only.
Haven't worked with SBCs and Zoom, so can't help there though I wonder if one can use Routing Rules for this?
I am assuming your Premise Peering - PBX trunk is up ? Where are you trying to enter the 3 digit extension. If all's setup, you should be able to call using Zoom phone.
If not, You can add the 3 digit number as an "external contact" example Analog_extension = 123. Here is the article if you are not familiar: https://support.zoom.us/hc/en-us/articles/360037050092-Creating-a-shared-directory-of-external-conta...
After this, You can forward a user to an external contact.