You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-11-28 08:59 AM
I need a way to automate the bulk import of contacts from a CSV file to the External Contacts of Zoom.
I know I can manually import a CSV file but I need a way to automate this process so that the external contact stay up to date with my CRM.
Is this possible / doable?
Am I thinking about this wrong?
My goal is that when an external caller calls one of my zoom phone users their caller ID pop up shows the contact information of the caller (assuming the caller is our contact list).
2022-11-28 01:17 PM
I just had a look in the Zoom Developer Forum. There have been a couple of people asking the same question there. As of the last reply (April 2022) the answer was no, and suggested that a Feature Request be submitted. I would suggest that you pose your question there. That would be the appropriate forum to learn about APIs available for Zoom.
I hope that helps!
2022-11-28 01:18 PM
We do have an API that can add external contacts. See here https://marketplace.zoom.us/docs/api-reference/phone/methods/#tag/External-Contacts but I am not sure if this is what you are looking for. I know that some CRMs like Salesforce will create a contact when a phone number is called into your Zoom Phone. Assuming that you have an integration with Zoom and that CRM. Is that the case here. Do you have an integration already in place with Zoom and your CRM?
2022-11-28 02:25 PM
Thanks for the replies @FORE-Craig and @YaBoiB
There currently is no integration between zoom and our CRM.
I was hoping to do this automated import without getting our development team involved. An automated process that we could schedule daily would be real nice.
2022-11-28 04:38 PM
I understand. Unfortunately, I am not aware of an automated integration that would not take developer actions for that function. If your CRM is creating contacts as your customers are calling in you could export that CSV or excel file and then import it into your Zoom account maybe once a week or even bi-weekly. Would that work for your business needs?
2022-11-29 06:07 AM
2022-11-28 04:42 PM
I did reach out to Zoom's API development team to see if I need to think of a way to do this. Once I get their feedback, I will let you know their thoughts. There may be something that I am not aware of.
What is the name of the CRM that your org is using?
2022-11-29 06:08 AM
2022-11-29 08:18 AM
I would say that using APIs would be your best bet in this scenario. It is the closest function next to integration with the CRM. Also, just to make you aware, you can open a support ticket with our developer support team for support on this issue.
You can reach out to the Developer team directly here https://developers.zoom.us/
I did reach out to them via Zoom chat and I am still awaiting a response from that team.
2022-11-28 03:32 PM
Looks like there is a Zoom Phone API endpoint for dealing with external contacts:
So one would have to write a script to take a CSV file and update the external contacts using the API....