zoom for vdi camera

[hit440]

We are running citrix 2203 cu3 vda's, with the latest zoom for vdi installed on the vda's.  As well as the endpoint having the latest universal plugin installed.  Virtual channels are all allowed.

We are publishing via storefront our web browsers edge, chrome, etc.

When testing the meetings using the zoom thick app via (published browser), we can get audio, speakers to function fine, however the camera displays a black screen.  The camera appears to be recognized just cannot see any video.

When testing using the web only zoom test via (published browser) the audio, speakers, and camera all pass thru with no issues.

We did find that the zoom thick app works fine in a published desktop.

Has anyone experienced this if so what was your resolution?

[fas5000]

@hit440 , i have created the same article below and experience the same issue as you.

https://community.zoom.com/t5/Meetings/Zoom-is-unable-to-detect-a-camera-in-Citrix-Environment/m-p/1...

we may have to revert back to the previous version of Citrix workspace