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Zoom is unable to detect a camera - in Citrix Environment

fas5000
Newcomer
Newcomer

‎2024-05-08 02:11 AM

I've installed the latest version of the CITRIX AGENT on my Virtual Machine

 

NAME: CITRIX VIRTUAL APPS AND DESKTOPS 7 2023 LTSR CU4 UPDATE 1 - VIRTUAL DELIVERY AGENT
VERSION: 2203.0.4001.4345

 

including the following

Zoom Client for VDI - 5.17.248.50
Zoom VDI Plugin Management - 5.17.248.50
Zoom VDI Universal Plugin - 5.17.248.50

 

on my local machine my camera is working fine and I have installed the following:

Zoom VDI Plugin Management - 5.17.248.50
Zoom VDI Universal Plugin - 5.17.248.50

 

however still unable to Zoom to detect the camera via the Citrix VDI, it works fine on the local machine but not the camera

 

the links which i used are the following:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063810#collapseVDI4

 

Thank You

 

Fas

 

 

 

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