"There’s a problem with this app. Reinstall the app from its original install location..."

[CharlotteD1983]

Hello all - I am trying to install Zoom client on an Acer Swift 1 laptop but it isn't working. I just get this error message: "There’s a problem with this app. Reinstall the app from its original install location or contact your administrator." I have a uni progress review meeting tomorrow and they won't let me join via a link/browser so it's rather urgent I get this sorted tonight 😞

[Bri]

Hi @CharlotteD1983! Did you try removing and reinstalling the app? 

[greylurk]

@Bri  - how does one remove the app?  I don't see an option to do so within either the web portal or the app.

[Bri]

Hi @greylurk ! Simply follow the steps outlined here for your operating system: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Let me know if you have any additional questions 🙂