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my video not working

Rahul_07
Listener

During a video conference the light of my camera stays ON but there is no video. I checked the app camera and it is working, but not in a zoom conference. Can anybody help me?

3 REPLIES 3

JimmyWick
Attendee

Restart your computer. If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.

 

Regards,
J Wick

Joseph96
Listener

Hi Rahul yes I am having a very similar problem with this but my video seems to work after maybe 20 minutes or longer, haven't been able to find a fix yet 

 

willjoe
Listener

Restart your computer. If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.

 

 

Regards,

Will