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can't update zoom for mac - error code 10008

sjh180
Listener

Good morning - I can't install the 5.11.0 version update - it gives me an error code 10008. This hasn't been that much of an issue because I've still been able to join meetings via the zoom website, but this morning I no longer have audio despite the settings being correctly connected. Any help appreciated...

1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi there!

 

The 10008 error means that the two files below are missing. It's possible that another application could have deleted the two files.

“/Library/PrivilegedHelperTools/us.zoom.ZoomDaemon” 

"/Library/LaunchDaemons/us.zoom.ZoomDaemon.plist" 
 
Try uninstalling the Zoom client and install the latest version. 
 

  1. Open the Zoom desktop application.
  2. Select zoom.us at the top of your screen and select Uninstall Zoom
  3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
  4. Once completed, you can reinstall Zoom on the download center.

See also How to Uninstall Zoom.

 

If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️

 

View solution in original post

5 REPLIES 5

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi there!

 

The 10008 error means that the two files below are missing. It's possible that another application could have deleted the two files.

“/Library/PrivilegedHelperTools/us.zoom.ZoomDaemon” 

"/Library/LaunchDaemons/us.zoom.ZoomDaemon.plist" 
 
Try uninstalling the Zoom client and install the latest version. 
 

  1. Open the Zoom desktop application.
  2. Select zoom.us at the top of your screen and select Uninstall Zoom
  3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
  4. Once completed, you can reinstall Zoom on the download center.

See also How to Uninstall Zoom.

 

If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️

 

Perfect solution...thank you

CarlaA
Zoom Moderator
Zoom Moderator

Hi @sjh180 !

 

You have a response to your discussion worth noting 🙂. If this reply by @S_K was helpful, please click Accept as Solution. This will help members with a similar question to easily find your post. 

 

Zoom Community Team

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi sjh180,

I'm curious to know if my reply was helpful. If my suggestion worked, please click Accept as Solution on my original response so others may benefit from the answer as well. 😀

willjoe
Listener

Why can't I update Zoom on my Mac?
How to Update Zoom for Mac When the Update Installer Fails or is Not Working. The simplest way to force an update to Zoom on the Mac is to simply re-download and re-install Zoom again, rather than rely on the automatic updater and installer, which is prone to failure

 

Regards,

Will