Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom forces restart without warning.

AaronAMSP
Listener

We need to be able to allow Zoom to perform automartic updates, but we don’t want it to randomly restart people’s computers without notification.  Is there a way to prevent this from happening?

5 REPLIES 5

RN
Zoom Moderator
Zoom Moderator

Hi @AaronAMSP. the update is only triggered when the desktop client is restarted, so users on either track may be delayed in receiving an update if they do not restart their computer or Zoom client frequently. Heres more info on Automatic update release frequencies

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

AaronAMSP
Listener

Thank you for your response!  However, our issue is once the update happens Zoom just restarts the computer without warning.

Our Event Viewer logs show that Zoom triggers the computer to restart.

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Are you utilizing any MSI or GPO policies on these devices? There are a few options that can ensure the client doesn't restart in the middle of a meeting. 

AaronAMSP
Listener

Yes we are utilizing a MSI policy. 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

There is a specific command-line option that can be used to ensure in-progress meetings are ended before the update happens