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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

licensed user is unable to receive zoom invite

sfeekes
Newcomer
Newcomer

‎2023-09-15 10:22 AM - last edited on ‎2023-09-21 09:43 AM by Community Moderator | Employee

Hoping someone can assist me or give me any suggestions. We are using Zoom Pro for business. I added/sent an invite to a new employee, via email, to access a licensed account. The Zoom invite does not show up in her email. I've tried to delete the user and re-send. I also tried to forget my password and I received an email that states Zoom is unable to assist. Our IT department said there's something wrong on Zoom's end.  I do have a support ticket opened.

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4 REPLIES 4

crissyd
Zoom Employee
Zoom Employee

‎2023-09-15 11:22 AM

@sfeekes You may also refer to this article to troubleshoot. 

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sfeekes
Newcomer
Newcomer

‎2023-09-15 01:17 PM

Thank you for replying and suggesting this article. However, it did not provide me with any help. We also received a reply for the ticket that we opened.  It says Zoom is unable to respond to your open ticket at this time.  I don't understand what we are supposed to do. Is no one at Zoom able to assist me? Is this employee simply unable to use Zoom? 

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crissyd
Zoom Employee
Zoom Employee
In response to sfeekes

‎2023-09-15 01:41 PM

@sfeekes This user's email address may be in our bounce list and needs to be removed. Kindly reach out to our live chat support or call +1.888.799.9666 EXT 2 for further assistance.

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sfeekes
Newcomer
Newcomer

‎2023-09-15 02:14 PM

This is the same suggestion i received earlier today.

dissapointed.

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