cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Virtual Background

JaninaBeya
Newcomer
Newcomer

Hey there,

 

I have a problem with the virtual background which looks like on the photo attached.

 

I am working with MacOS  Mojave 10.14.6 (18G7016).

 

Can somebody please help? 🙂

 

Thanks a lot.

Cheers

Janina

2 REPLIES 2

StefanScherbik
Community Champion | Customer
Community Champion | Customer

In the Virtual Backgrounds popup, at the bottom, you'll see a "I have a greenscreen" checkbox.  If you uncheck this checkbox, that should fix the issue.

 

The reason for this is:  when the checkbox is checked, then the Virtual Background feature will work by "chroma keying" out a certain color.  This aspect of the feature must be used with a greenscreen (a green or blue screen which is placed behind you).  When you uncheck this checkbox, then Virtual Background instead uses an edgefinding technology to remove your background--it looks for the edges of your face and body, and removes everything behind it using computer vision.  So unchecking that box allows the feature to work without a greenscreen, basically.

JaninaBeya
Newcomer
Newcomer

Hey Stefan,

thanks a lot for your help.

I tried to do it but then it shows the attached info that my GreenScreen needs to be activated.

Is my Macbook too old for that to work?

Or do I maybe need to update it ?