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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Upgraded to pro

Khaled3
Newcomer
Newcomer

‎2021-11-08 01:00 AM

I upgraded to pro on 5th on November and still my time is limited for 40 minutes and still basic not pro why is that?? For 24 h now iam sending mails chat tickets with your support and nothing happened  no solutions no answers just the auto answers please I need help 

2 REPLIES 2

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-11-08 09:55 AM

Hi @Khaled3 

 

Having purchased a license, you will actually need to assign it to your own user profile under: https://zoom.us/account/user#/

 

anup_23
Newcomer
Newcomer

‎2021-12-12 01:04 AM

same problem with me

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