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Zoom AI Companion2024-04-18 09:34 AM
While sharing a presentation including videos all other participants in the meeting see the video only with interruptions while I as a host see them fine.
My internet connection is fine.
I already tried to play the preloaded video also from my desktop - it still does not work.
What can I do?
Thanks for your support.
2024-04-18 11:20 AM
Hi michaelak,
Your issues with screen sharing may have several different root causes. For example, internet connection packet loss, speed, latency, wired or wireless, workload of your computer as measured by cpu and memory utilization, what zoom client or app you are using and video settings.
please see the following articles:
Troubleshooting Zoom crashing while screen sharing
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067368
Troubleshooting high processor usage with the Zoom desktop client
Troubleshooting Zoom video crashes
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062684
Zoom Network Connectivity Tool
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114
Ookla Speedtest - check detailed results for upload speed and download speed, packet loss, latency and jitter. If you are using wifi, try a wired connection to router.
https://www.speedtest.net/zh-Hant/settings
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks, eliot