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Video static and noise

freethink001
Listener

When meeting with my group, my and only my video display is OK for a bit, then deteriorates into a staticky video mess.  My image is degraded on my screen as well as all the other participants in my group. Their images are all good.

I've reloaded Zoom onto my computer, but that has affected no change.  I've called Spectrum about the issue and they tell me my cable signal is clear and strong.  Spectrum suggested I contact Zoom for a solution but, since I don't have a paid account or subscription, I don't seem to have any grounds upon which to interact with Zoom technical support.  

Any ideas, anybody?

3 REPLIES 3

greatbooks
Listener

Same issue with me. Other people have been asking about this, with no reply from Zoom

timmiller
Listener

Similar here. Same account, different users all get a static image

timmiller_0-1680618639151.png

 

RN
Zoom Moderator
Zoom Moderator

Hi @timmiller @freethink001 @greatbooks can you all please confirm your Zoom version with me? If you are not on the latest version of Zoom (I am currently 5.14.2 Release notes), I would suggest updating Zoom first, and let me know if your video quality improves.

 

Looking forward to your replies! 

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