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Zoom AI Companion2024-04-04 11:25 AM
When I try to use video, if I don't use any background & effects, my video works fine. If I choose to blur the background, my entire video is blurred, including my image/video feed. If I choose a background, the video feed from my camera is not shown, only the background.
I am using version 5.17.11 (31580). I am using an Intel based Macbook Pro running Sonoma v14.4.1.
Solved! Go to Solution.
2024-04-30 07:27 PM
2024-04-09 07:57 AM
I'm encountering the same issue. Same Zoom version, macOS version, and also Intel based Macbook Pro.
2024-04-10 10:11 AM
Same exact versions of app and OS, same result of background blur not detecting my face.
2024-04-09 12:27 PM
I'm seeing the same issue, I'm on the same version of both Zoom 5.17.11 (31580) and MacOS Sonoma 14.4.1 (23E224)
2024-04-12 09:55 AM
seeing the same issue on Zoom 5.17.11 (31580) and MacOS Sonoma 14.4.1. The blur background and virtual background features are completely unusable now.
2024-04-12 12:24 PM
I downgraded to Zoom 5.7.1 and the problem went away, but not immediately, it took a few hours. So I'm not sure if the downgrade actually helped but I don't want to upgrade to the latest despite the repeated reminders until Zoom gets to the bottom of this issue.
2024-04-30 07:27 PM
SOLVED
The latest version of Zoom has corrected the issue.