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Users switch from paid account to basic

ArmandoHL
Listener

Hello:

 

This happens everyone in awhile, but some of our paid users are switched to Basic accounts in the system. We have a small number of admin's so it isn't anyone changing them on the backend.  But wondering why this is happening? 

 

Thanks, 

Armando 

1 REPLY 1

Mr_Zoomtastic
Community Champion

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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