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Two factor authentication

Aditi17
Listener

Hello Everyone

I want to disable two factor authentication in my zoom I'd.. and I did it by using steps.

But I have one problem whenever I am trying to login to same I'd with another phone again he asked for verification code. And I didn't receive any verification code on my mail id.please help me.

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @Aditi17, welcome to the Zoom community! Per this article, if two-factor authentication is disabled, users are required to enter a time-based one-time password (OTP) sent to their email if Zoom detects an unusual login from a different country or device than normal. Have you checked your spam for an email code?