Transcript not available

[LouiseH]

My Zoom settings are automatically set to provide a transcript when recording.  For a recent meeting, I recorded and afterwards got an email to say the recording files were available.  I went in and downloaded the video and audio files however the transcript still said 'transcribing'.  I checked later and still the same.  It's now been 10 days since the meeting and it's still displaying 'transcribing'! Any ideas how I can access my transcript? thanks!

[MeasurEd]

Hi Louse, I seem to have experienced a similar issue . I thought the settings were all set to provide a transcript at the end of the meeting (set to Record to cloud), but I was only able to download the audio and video recording of the meeting. Have you received any support/ found a way around it? Thanks!

[HGR7]

I am having the same problem. But I don't see that anyone here has an answer.