Show a custom disclaimer when starting or joining a meeting

[StillCantLogIn]

I am the owner and only IT Admin but the option to change disclaimer suddenly excludes me--greyed out, saying only IT Admin can access

[RN]

Hi @StillCantLogIn I see you opened a ticket with our internal support team, and it appears you were successful in resolving this? Would you mind sharing your solution in case other members of the community are experiencing a similar problem to yours?  🙂

[DocT]

Any update on this? I have the same issue.

[rickined]

same  here.  if anyone has an advice that would be great.

[wick123]

There might be a temporary glitch or a misunderstanding regarding access levels in Zoom. Here's how to troubleshoot the issue of the "Show a custom disclaimer" option being grayed out:

1. Check Your Role: Double-confirm that you're logged in to the Zoom web portal with your account that has full IT Admin privileges.

2. Account Type: Ensure your Zoom account belongs to a paid plan that allows managing custom disclaimers. This feature is typically available in Business, Pro, Enterprise, or Education plans. You can check your plan details in the Account Management section of the web portal.

3. Clear Cache: Sometimes, cached data can cause display issues. Try clearing your browser's cache and cookies, then log back in to the Zoom web portal and see if the disclaimer option becomes accessible.

4. Contact Zoom Support: If the issue persists after trying these steps, reach out to Zoom support. They can investigate further to determine the cause of the grayed-out option and provide specific guidance based on your account configuration.