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Recording missing


Hi all, I'm hoping you can help.


I recently used Zoom to privately live stream my grandfather's funeral to relatives interstate who couldn't make it. When creating the meeting I selected the setting that states "Automatically record meeting in the cloud". This is also reflected by a tick in meeting details found in the previous meetings tab. However, for whatever reason I cannot find the recording anywhere, all I have is a transcript of the comments posted back and forth between myself and those who were watching on my laptop.


Can anyone help me find this recording? It would mean a lot to the relatives that were watching and those who couldn't make it in person or online on the day. 


Kind Regards,

Nathan Letton


Zoom Moderator
Zoom Moderator

Hi there @Nathan_Letton! My apologies for the delayed response and my sincerest condolences for your loss. 


Have you tried signing into your Zoom web portal and checking the "Recordings" tab?