Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-10-26 06:27 PM
I've had a "pro" account for over a year and had no problems scheduling (using Outlook) or hosting zoom calls. In the past week, however, when I try to schedule zoom calls using Outlook (and the email address registered under my zoom account) I get the message below warning me of a 40 minute time limit. The pro account is assigned to my user profile and paid in advance until May 2022. My calls are with at least one other person and have never exceeded the 100 person limit. I've downloaded the most recent Outlook plug-in updates. Despite the warning messages, my calls have not been cut off after 40 minutes. Still, the warnings are concerning and I'd like to know what is causing them to appear, and how to stop them from reoccurring. Any advice welcome. Thanks.
2022-02-01 12:34 PM
I am having this same problem, even when using the Zoom meeting link in my payment receipt. What is up? How did you get a reply to your question?
2022-02-01 01:02 PM
Hi, I never did receive a satisfactory response, just a lot of suggestions along the lines of "did you try...", none of which worked. I still get the same warning about a 40 minute limit when I set up calls (even though I have a so-called "pro" account) but not every time, and none of my calls have been terminated after 40 minutes. The warning though is concerning, since each time it appears I wonder if this time my call is going to end prematurely. For important calls I've started using Teams and Skype for Business. Maybe if enough subscribers raise the issue with Zoom they will fix it. If they don't I will likely not renew my subscription. If you do find a solution please share with the "community."
2022-02-02 08:41 AM
This is likely caused by the Outlook plugin storing old information about your account and not syncing with your Pro account. I would advise you log out of the Outlook plugin and log back in, which should force a sync with your account info.
I would also recommend switching to using the Outlook Add-in, rather than the Outlook plugin, as that is where most of the development and new features are being developed. You can find more info about how to install the Add-in here: https://support.zoom.us/hc/en-us/articles/115005223126-Installing-the-Zoom-for-Outlook-add-in
2022-03-11 12:40 PM
Does the Pro account have a time limit of 30 hours per meeting, 30 hours per month, or 30 hours per year?
2022-03-11 01:13 PM
That limit is just per meeting session. So, I can host a meeting for 30 hours, at which point it must end, then I can restart it and have it open for another 30 hours.
2022-04-23 11:27 AM - edited 2022-04-23 11:32 AM
My boss made me a named host on his account so I can schedule meetings. The meetings usually last from 30 min. to 1 1/2 hours. I keep getting the 40 minute warning even though we have a Pro Account. In past I have had a meeting close by itself after 40 minutes then another time at around 1 hour 1 1/4 hour mark. With 4+ people in the meeting. Again this is a Pro Account. With me listed as a host on the account so I can schedule meetings with co-workers I DO NOT USE OUTLOOK, what could be the issue? Thank you.
2023-03-22 11:06 AM
Hi there! If anyone is still encountering this issue, I would update to the latest version of the Outlook plugin, per the following article: https://support.zoom.us/hc/en-us/articles/13962478987661