Participant Video Panels Distorted and Shrunken

[alewis401]

I am using Zoom 5.17.11 on my Lenovo Yoga laptop. In meetings with multiple participants, when in gallery view, the displays for the individual participants are totally distorted on my screen and shrunken to the upper left so that I can't see their faces at all. This is only happening for my display and not others on the call. My camera is working, as the videos look normal when someone comes into speaker view, or when I use other apps. So it seems like an issue within Zoom itself. Anyone know how to fix this?

[riverasil]

I have te same problem! Did you solve it?

[CarlaA]

Hello @alewis401 @riverasil ,

Is this occurring when accessing the meeting via the Zoom app or accessing the meeting via the web?

Keep me updated!

[Cathedral26]

Same issue for me

[CarlaA]

Hi @Cathedral26, thank you for letting us know. Our engineering team is taking a look at this and I will update you as soon as I know more!

[alewis401]

I don't know why or how but the issue resolved itself for me. If I remember, some kind of command prompt windows randomly popped up when I was in a meeting still having the issue, then the command prompt windows disappeared and then the meeting windows were restored to normal size and it has been working since then. I was also trying to update Zoom and restart computer but it didn't seem to help (maybe it eventually helped?). Still not sure what happened but thankful that the issue worked itself out somehow for me...

[CarlaA]

That's great to hear, @alewis401! Thank you for the update. 

[1771]

I had this same problem start 4/27/24. I haven't been able to solve it. I use Zoom to teach yoga and this is unacceptable. I hope it gets resolved soon.

[riverasil]

Hi! I still have the same problem. Let me know if you have an aswer. Thank you

[1771]

I found a page on the Zoom website to report a problem. They are aware of this issue and are working on it. 

[1771]

Not yet. I have restarted the computer and updated more than once. I uninstalled Zoom and reinstalled with no changes. The next step is to use MacAfee and see if there's something to clean up on my laptop.

[riverasil]

I did the same as you, 3 times. and there were no changes. I even created a new user on my computer, and the problem continues.

[1771]

I just tried joining a meeting via the website rather than the Zoom app and it worked just fine. I'd love to know a way to undo the update to the Zoom Workplace app and go back to the old one.