About Cathedral26

Cathedral26 · 2024-03-17 02:47 PM

When I am in a meeting, all the participants' faces look wrong -- they are either very small or compressed depending on the view -- and this is making Zoom unusable. I have searched Google, Support, the Zoom Community, and used the Zoom Chatbot and h...

Cathedral26 · 2024-07-21 01:33 PM

This fixed the issue for me. I find it VERY disappointing and frustrating that Zoom support has had this fix in their support site since 10/28/23 yet Zoom support didn't give the solution here. It took me checking back again to find it from another u...

Cathedral26 · 2024-05-07 02:36 AM

Yes, I reported this nearly two months ago in mid March, Zoom didn't acknowledge it until a month later, and we still don't have a solution. I also was never contacted about your request to provide meeting logs. This not the only request on this issu...

Cathedral26 · 2024-04-16 03:32 PM

Same issue for me

Cathedral26 · 2024-04-16 03:26 PM

Carla,Thank you for investigating this. I am also a Basic member so I have no way to contact support. I am happy to provide logs if you tell me how to find them and where to send them. If it helps, the last Zoom call I was on where this problem occur...

Cathedral26 · 2024-04-07 01:06 PM

Here are two screenshots demonstrating the issue: In Gallery View the picture only takes up the upper left part of the yellow box instead of the full box. In Speaker view, faces are smashed and cannot be recognizable at the top of the screen.

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Faces are very small in Gallery View and very compressed in Speaker View

Re: Faces are very small in Gallery View and very compressed in Speaker View

Re: Faces are very small in Gallery View and very compressed in Speaker View

Re: Participant Video Panels Distorted and Shrunken

Re: Faces are very small in Gallery View and very compressed in Speaker View

Re: Faces are very small in Gallery View and very compressed in Speaker View

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

AI Companion

Business Services

User Statistics

User Activity

Faces are very small in Gallery View and very compressed in Speaker View

Re: Faces are very small in Gallery View and very compressed in Speaker View

Re: Faces are very small in Gallery View and very compressed in Speaker View

Re: Participant Video Panels Distorted and Shrunken

Re: Faces are very small in Gallery View and very compressed in Speaker View

Re: Faces are very small in Gallery View and very compressed in Speaker View