Problem with host video / audio - Zoom Community

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One of my users had a strange problem yesterday while joining a hosted meeting via latest version windows desktop client.

Here is a brief summary and i would welcome any thoughts. Thanks

All participants & host US based apart from my user in the UK
Host was sharing desktop / screen
During the course of sharing it was noted that the actual video of the host themselves ( on the right ) was becoming pixelated
The presenter/host audio then started to drop so that some individual words were not heard. This then became fully distorted.
All other participant videos were still visible ok on the right of the uk based screen
Other participants where not reporting any issues with the hosts video / audio
Uk left and rejoined Zoom meeting which was then concluded without any further problems

Is it possible that issue could lie with our equipment or link in the UK? Thanks for any input.

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