Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-10-10 12:35 PM
Hello all,
As stated in the subject, when an event is created through the Outlook plugin and then the event is deleted, it doesn't get deleted through the plugin so it's still scheduled in Zoom. You CAN do this but going to the settings button and then clicking remove, but those extra small steps aren't what users are used to. They are used to just right-clicking an event in the calendar and deleting or just pressing the delete key. Is there any way to make this happen automatically? Notifications for canceled meetings keep popping up for users.
Solved! Go to Solution.
2022-10-10 02:56 PM - edited 2022-10-10 02:57 PM
Hello James. I am not sure why is happening but there are few things you could check, some might be obvious but since you didn't mentioned which version of Zoom and Plug-in you have installed, I suggest starting there:
- Make sure you have the latest Zoom App and Zoom Outlook plug-in installed
- I tested it using both, the Outlook Cancel button, and the Zoom Plug-in Cancel button after opening the meeting and it works in both cases the same.
- You didn't mentioned if this was working before or not, but if you are just testing this for the "first time", make sure you have a proper "Calendar and Contact" integration settings: This is a good document https://support.zoom.us/hc/en-us/articles/360000488243-Using-calendar-and-contacts-integration NOTE: Make sure you have Read and Write checkmarks enabled.
- Last but not least: On your Zoom Web Portal, go to "PERSONAL > Settings > Calendar and Contacts" and make sure "Automatically sync Zoom calendar events information bi-directionally between Zoom and integrated calendars." is checked.
Let me know how it goes.
2022-10-10 02:56 PM - edited 2022-10-10 02:57 PM
Hello James. I am not sure why is happening but there are few things you could check, some might be obvious but since you didn't mentioned which version of Zoom and Plug-in you have installed, I suggest starting there:
- Make sure you have the latest Zoom App and Zoom Outlook plug-in installed
- I tested it using both, the Outlook Cancel button, and the Zoom Plug-in Cancel button after opening the meeting and it works in both cases the same.
- You didn't mentioned if this was working before or not, but if you are just testing this for the "first time", make sure you have a proper "Calendar and Contact" integration settings: This is a good document https://support.zoom.us/hc/en-us/articles/360000488243-Using-calendar-and-contacts-integration NOTE: Make sure you have Read and Write checkmarks enabled.
- Last but not least: On your Zoom Web Portal, go to "PERSONAL > Settings > Calendar and Contacts" and make sure "Automatically sync Zoom calendar events information bi-directionally between Zoom and integrated calendars." is checked.
Let me know how it goes.
2022-10-11 10:07 AM
The newest version of the plugin solves this issue. It seems to have a more robust integration with the actually Zoom app and reflects changes properly.
And just FYI - this is mainly on Win 10 computers and we've been using the plugin for about a year and it has never worked properly before. Anyway, thanks!
2022-10-11 10:11 AM
I am glad it helped. The auto update for the plug-in should work, every time you get a new Zoom App update installed, as soon as you close the Outlook Client it asks you to update the Plug-in as well (if there is a new version). Try checking that next time you update you Zoom App...you might still have another thing to correct if it doesn't. Good luck and thanks again for letting me know...it is always good to know in case it happen to us as well.
2023-06-08 10:27 AM
Do you still have to hit "remove" after you delete the Outlook event? because mine is still doing this.