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Not receiving email notifications from all users

Nina10
Newcomer
Newcomer

‎2023-03-07 04:57 AM

Hi,

 

I've set up a recurring meeting that people in our company can join for questions. In order for me to know when someone has entered the waiting room, I've enabled email notifications. However, I only SOMETIMES receive the notifications (after about 1 minute):

 

- from some users I always receive notifications when joining a meeting directly; not always if they are waiting in the waiting room.

- from some users I don't receive any notifications.

 

I've tried several browsers, with the app, in the webclient, privat sessions, etc. but I can't find out why it works for some users and doesn't for others.

 

Has anyone had this issue as well? Is there a fix?

 

Many thanks and best,

Nina

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