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Joining a meeting

Sandra19
Newcomer
Newcomer

I have a free account but have used the Zoom client to access meetings others have set up.  Now when I try to do that it says my app needs upgrading and contact my IT team.  I don't have an IT Team as I am an individual, I tried contacting Zoom support but they don't recognise my ID.  Any ideas>>

4 REPLIES 4

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Sandra19.

 

Updating the Zoom Client is a little different depending on your device and operating system – but it’s not a difficult process. See this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Sandra19
Newcomer
Newcomer

Hi Ray

Thanks for the reply.  However it isn't the client that I am being asked to upgrade but the app.  The error message say "Your app version needs to be 5.10.3 or higher to sign in.  Please contact your IT Team to upgrade your app.  Thanks

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Sandra19
Newcomer
Newcomer

Sorry but thats the same link as you sent before and it doesn't help.  When I try to join a meeting I get the same message saying I need to upgrade the app not the client