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Updated Zoom today and now the built in microphone will not work. If I mute, then unmute, the microphone will pick up my voice for a half of a second (microphone icon shows green) and then it cuts out. Muting and unmuting a second time has no effect. I have updated microphone driver (already had the most updated version), disabled, enabled, uninstalled & reinstalled. Microphone works on the test side of the laptop. Will not work on the test side of Zoom. I have uninstalled and reinstalled Zoom. Microphone is allowed for all programs. It was working normally before the Zoom update. Nothing else has changed on my laptop otherwise. I have all the auto enhancements turned off. I have toggled through the settings to test each one. Microsoft Windows 11 on HP Envy. What am I missing?
Solved! Go to Solution.
I'm having the same problem. My microphone was working correctly prior to installing the latest Zoom update (version 5.14.11). I'm running Microsoft Windows 11 on HP ENVY laptop and ran the same tests. I also went to Windows Settings, then System, then Sound, then under the Input section I selected the Microphone Array option, hit the START TEST button to test the Microphone and it works perfectly. I believe there must be a problem with the latest Zoom update. I would like to know if others are having this problem and if there is a work-a- round fix that I can use until Zoom fixes the problem?
Thanks for the possible work around! I've had to do my last three work zoom meetings on an ipad in a very unprofessional and time-eating manner because I too have a newer HP Envy and have done every single thing possible like kiwi. I even ran system scan for corruptions. 6 hours of online reading and troubleshooting and the problem persists. $149/yr and zero support from ZOOM. It's outrageous.
Thank you so much for posting this fix!! This microphone issue happened totally out of the blue for me and this immediately resolved it. If you have an HP Envy laptop, do try this. Just search for the Bang and Olafsen Audio Control in your settings (I didn’t even know I had it!). 😊
If your microphone is not working after a recent Zoom update, there are a few troubleshooting steps you can try:
Check microphone settings in Zoom: Open Zoom and go to the settings menu. Under the "Audio" or "Audio Settings" section, ensure that the correct microphone is selected as the audio input device. Test the microphone using the provided options in the settings to see if it's picking up sound.
Test the microphone in other applications: Verify if the microphone is working properly in other applications or software. This helps determine if the issue is specific to Zoom or if it's a broader problem with your microphone or system settings.
Check system settings: Ensure that your microphone is enabled and set as the default recording device in your computer's system settings. On Windows, go to the Sound settings in the Control Panel or Settings app. On macOS, go to the Sound settings in System Preferences.
you might consider using cleanzoom to completely uninstall zoom client and reinstall current zoom client.
if this does not fix the issue, you could try installing a previous release that was working.
I have a similar problem but it only manifests when I move from one breakout room to another. I have tried everything except for uninstalling and reinstalling. Does anyone know if I lose my upcoming scheduled zoom meetings that I am hosting if I uninstall?
I had the same issue after a recent Zoom update. To solve the problem, I followed these steps:
1) Checked if the microphone was working on other applications or websites.
2) Verified that the microphone driver was up to date.
3) Disabled and re-enabled the microphone.
4) Uninstalled and reinstalled the microphone driver.
5) Uninstalled and reinstalled Zoom.
6) Ensured that the microphone was allowed for all programs.
7) Made sure that auto enhancements were turned off.
😎 Tested different settings in Zoom.
After following these steps, my microphone started working properly again. I hope it's also work for you!
same problem here, just spent 6 hours without any luck, I am pissed off, also have new HP Envy 17. Obviously I have tried EVERYTHING as shown in HP and Zoom, at first I though it was Norton Utilities Ultimate, but after talking to their specialist he said its Zoom, but Zoom Help is not available by phone and internet help, chatbots, etc, have NO solutions!