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I need insight into use of my Logitech Brio software, called Capture. It has clear compatibility issues with a Zoom session, and might be the cause of Zoom locking up altogether. The two used to play nice, but apparently not any longer. I really need to use Capture, for Zoom lacks several of its important capabilities.
1. Delayed video. When Capture is used (it must be run before starting a Zoom session), the video is delayed as much as several seconds. The delay varies from session to session, but is always present. When not running Capture (choosing the Brio camera rather than Capture), there is a slight delay, but less than a second and grudgingly acceptable.
2. Zoom video freezes. This behavior varies. Sometimes the video freezes almost immediately, sometimes not for several minutes. Ending participation and restarting the session restores video, but the problem reoccurs. This has become a regular thing, making my use of Zoom unreliable, and at best an annoyance to moderators who have to repeated allow me in. Sometimes the grid video freezes but the featured-speaker window continues ... for a while. This may not be related to Capture, as sometimes, when the Moderator changes screen modes, the return to grid mode restores video, for a bit.
By the way, when exiting and rejoining a Zoom session, the Save Chat feature works only for the new session. All Chat content from the previous participation is lost.
Versions of Zoom and Capture are fully updated as of Aug 2023. Windows 10 64-bit. Capture has been (supposedly) replaced by another Logitech program, but that program is related only to gaming and has none of the Capture capabilities. The Brio is a good cam of business grade, but their software and support are entirely inadequate for business use.
Update Logitech Capture and Drivers: Ensure you have the latest version of Logitech Capture installed on your computer. Also, update your Logitech camera drivers to the latest version, as outdated software can lead to compatibility issues with other applications like Zoom.
System Requirements: Check if your computer meets the minimum system requirements for Logitech Capture. Ensure that your computer has enough processing power and memory to handle both Logitech Capture and Zoom simultaneously. Upgrading your hardware may be necessary if your system is outdated.
Camera Resolution and Frame Rate: Adjust the camera settings in Logitech Capture to a lower resolution and frame rate. Higher resolutions and frame rates can consume more system resources, potentially causing delays in both Logitech Capture and Zoom. Try different settings to find the best balance between video quality and system performance.
Zoom Settings: Within Zoom, go to the video settings and make sure the camera source is set to your Logitech camera. Additionally, ensure that Zoom is not set to a higher resolution or frame rate than what your camera and system can handle.
Background Applications: Close any unnecessary background applications that might be using system resources. Other running applications can impact the performance of both Logitech Capture and Zoom.
USB Ports and Cables: Ensure that you are using high-quality USB cables and that your Logitech camera is connected to a USB port that provides sufficient power and bandwidth. A USB 3.0 port is recommended for better performance.
Graphics Drivers: Update your graphics card drivers to the latest version, as outdated drivers can lead to video performance issues in Zoom and other applications.
Network Connection: A poor or unstable internet connection can also lead to Zoom freezing. Ensure you have a stable and high-speed internet connection.
Background Processes: Check for background processes or updates that might be be running while you are in a Zoom call. Some updates or background processes may interfere with the smooth operation of both Zoom and Logitech Capture.
Technical Support: If the issue persists, contact Logitech and Zoom support for assistance. They may provide specific guidance or updates to resolve the compatibility issues between the two software.
In summary, delayed video and Zoom freezing issues related to Logitech Capture can usually be resolved by ensuring that both your camera software and Zoom are up to date, optimizing camera settings, and managing your system resources effectively. If problems persist, it may be beneficial to seek assistance from the respective support teams for Logitech Capture and Zoom. If anyone needed more information related to these kind of question and solution visit this website.