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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

How to contact Zoom technical support

philbox
Newcomer
Newcomer

‎2024-05-22 08:21 AM

I have no audio output with Zoom, all setting are correct. I do not have a plan that offers phone support. Is there a plan to purchase or a way to get in contact with a live technical support person?

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-05-24 12:53 AM

Audio is the most complex aspect of streaming. I am a Zoom customer in the US and an audio engineer for the broadcast and motion picture industry and can provide one-on-one live support if desired. Please message me if you want this help.

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Ed_Schaeffer
Newcomer
Newcomer

‎2024-06-24 07:22 AM

I can access a mtg, no problem.  Video works!  Cannot remove the slash over the mic, so I can't say anything; can't activate my mic during a zoom call

 

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