File transfer size restricted

[Jo121]

I used to be able to upload videos larger than 512 MB in the chat box of a zoom meeting to transfer to someone. As of last week, I am now limited by my "account admin" to files 512 MB or smaller. I have a Pro zoom account. Under account management/account settings/In Meeting (Basic), the only options under "Send files via meeting chat" are to 1) only allow specified file types or 2) set a maximum file size. 

Zoom already capped my maximum file size. How do I remove this limit as the account administrator? 

The only thing that has changed since the last time that I uploaded a larger file to share via a zoom chat is that I now have a new MacBook Air. I can't imagine why that would change anything in my zoom account settings though. 

Thanks for any help.

[Frank_TB · Accepted solution]

It may be related to your license type. Mine says 2048 MB.

I suggest you open a support ticket.

https://support.zoom.us/hc/en-us/requests/new 

[Jo121]

Thank you very much for sending me the support ticket link. I have looked high and low for it on zoom's website and couldn't find it. I have opened a support ticket. Much appreciated!

[Frank_TB]

Happy to help.

Good luck!

[Frank_TB]

Hi, 

We’re you able to resolve this? What was the solution?

thanks

[Jo121]

Unfortunately, no. I've had a few back and forth with customer support, but so far what they have suggested to check/try are things I had already tried. I haven't heard from them in a couple of days. But, someone introduced me to WeTransfer that is helping me in the short term.