Zoom install on Windows 11 stuck at 95%

vancobuca · ‎2023-08-25

Attempted to install zoom (by simply clicking on a zoom meeting link), it's stuck at 95%. Let it sit for an hour, but still stuck.

Attempted the ZoomFullInstaller.exe, no effect.

Found a log file from the unsuccessful installation attempt: zopener_8a4800ea0a3f43f4bafd7706c1a4e7ee.log. My guess the problem is the "found path: ***NULL-POINTER-PLACEHOLDER***"

Windows 11 machine.

Full content of the log file

[7748:9004:2023-8-25 8:56:54.391] Main Start
[7748:9004:2023-8-25 8:56:54.392] Command line:"C:\Users\BASOARO\Downloads\Zoom_cm_fo42anktZ9vvrZo4_m-2C8Ooq6NJhWHKPj85hLsZcGQMAK7EXb9uSi@ZfidgU5d9nuGc0Y3_k012015818cea82ca_.exe"  Instance:0xDD0000 Show State:1
[7748:9004:2023-8-25 8:56:54.418] C:\
[7748:16060:2023-8-25 8:56:54.420] [process_requst] start, url:https://us02web.zoom.us/conf/launch
[7748:16060:2023-8-25 8:56:54.682] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:16060:2023-8-25 8:56:54.682] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:16060:2023-8-25 8:56:54.682] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[7748:16060:2023-8-25 8:56:54.684] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1673 , Error No: 0 , Status code: 200
[7748:16060:2023-8-25 8:56:54.684] [log_response_content] header:
[7748:16060:2023-8-25 8:56:54.684] HTTP/1.1 200 OK
Date: Fri, 25 Aug 2023 15:56:54 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us02;rid=WEB_8ec562f09bb11d4662035ffcb37700a0
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
x-zm-zoneid: VA2
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: cred=A43DFC5F38680EFFD8A622E68199F5A4; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us02_c_e9oFj-3PTOW89Mf1MYlMoA; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us02_c_Uc3_Ob_nRXCGxXsIUVp88Q; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ctaid=xSMWzM8GQZ2bIfDTUG1iXg.1692979014647.44155461e04efbc37c33c1241874ed04; Domain=.zoom.us; Expires=Fri, 25-Aug-2023 17:56:54 GMT; Path=/; Secure; HttpOnly
Set-Cookie: _zm_chtaid=922; Domain=.zoom.us; Expires=Fri, 25-Aug-2023 17:56:54 GMT; Path=/; Secure; HttpOnly
Set-Cookie: _zm_mtk_guid=f1af8331abc740c99c225dddf46c49d1; Domain=.zoom.us; Expires=Sun, 24-Aug-2025 15:56:54 GMT; Path=/; Secure
Set-Cookie: TS01f92dc5=014a0e9121d13ffe69e84161d51563a927da92cf6580571cfb5ea2bba73079c2a5ae7666a236a994abc139195f2e81ffec9c835a2d; Path=/; Secure; HttpOnly; SameSite=Strict;
Set-Cookie: TS018dd1ba=014a0e9121d13ffe69e84161d51563a927da92cf6580571cfb5ea2bba73079c2a5ae7666a236a994abc139195f2e81ffec9c835a2d; path=/; domain=.zoom.us
Set-Cookie: __cf_bm=dLbRV9HQnT.BFmaMAoQ.6cboGD0nF8cb6qa1IiU7vr0-1692979014-0-AQQUXnIVSK29xE0TLHRdQbnpgNOP5dnzd8s+PD8pwUXz5/8xZht8hyfhKrTLtX5H80MGpOuJMzRZE5EVOsOJXwI=; path=/; expires=Fri, 25-Aug-23 16:26:54 GMT; domain=.us02web.zoom.us; HttpOnly; Secure; SameSite=None
Server: cloudflare
CF-RAY: 7fc507191aad168c-SJC
alt-svc: h3=":443"; ma=86400


[7748:16060:2023-8-25 8:56:54.684] [process_requst] End for url:https://us02web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1673
[7748:9004:2023-8-25 8:56:54.736] [client_has_installed_app] found path:
[7748:9004:2023-8-25 8:56:54.736]  ***NULL-POINTER-PLACEHOLDER***
[7748:9004:2023-8-25 8:56:54.736] [param_query_local_path] path is: C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 1 system error: 1008
[7748:9004:2023-8-25 8:56:54.737] [downloader_run] State:0
[7748:20804:2023-8-25 8:56:54.738] [process_requst] start, url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64
[7748:9004:2023-8-25 8:56:54.738] [client_has_installed_app] found path:
[7748:9004:2023-8-25 8:56:54.738]  ***NULL-POINTER-PLACEHOLDER***
[7748:20804:2023-8-25 8:56:55.241] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:20804:2023-8-25 8:56:55.241] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:20804:2023-8-25 8:56:55.431] [read_response_file] Status Code:200, content length: 1004360, total read: 1004360, error code: 0
[7748:20804:2023-8-25 8:56:55.437] [process_requst] End for url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[7748:9004:2023-8-25 8:56:55.483] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty. 
[7748:20804:2023-8-25 8:56:55.517] [process_requst] start, url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64
[7748:20804:2023-8-25 8:56:55.700] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:20804:2023-8-25 8:56:55.700] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:20804:2023-8-25 8:56:56.388] [read_response_file] Status Code:200, content length: 33353188, total read: 33353188, error code: 0
[7748:20804:2023-8-25 8:56:56.482] [process_requst] End for url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[7748:9004:2023-8-25 8:56:56.500] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty. 
[7748:9004:2023-8-25 8:56:56.521] C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[7748:9004:2023-8-25 8:56:56.521] ZInstaller --conf.mode=silent --ipc_wnd=6882996
[7748:9004:2023-8-25 8:56:56.680] [launch_silent_install] Installer process created, result:42
[7748:9004:2023-8-25 9:1:29.360] Main End
[17636:5776:2023-8-25 9:47:7.950] Main Start
[17636:5776:2023-8-25 9:47:7.951] Command line:"C:\Users\BASOARO\Downloads\Zoom_cm_fo42anktZ9vvrZo4_m-2C8Ooq6NJhWHKPj85hLsZcGQMAK7EXb9uSi@ZfidgU5d9nuGc0Y3_k012015818cea82ca_.exe"  Instance:0x190000 Show State:10
[17636:5776:2023-8-25 9:47:7.971] C:\
[17636:7288:2023-8-25 9:47:7.974] [process_requst] start, url:https://us02web.zoom.us/conf/launch
[17636:7288:2023-8-25 9:47:8.233] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:7288:2023-8-25 9:47:8.233] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:7288:2023-8-25 9:47:8.233] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[17636:7288:2023-8-25 9:47:8.234] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1389 , Error No: 0 , Status code: 200
[17636:7288:2023-8-25 9:47:8.234] [log_response_content] header:
[17636:7288:2023-8-25 9:47:8.234] HTTP/1.1 200 OK
Date: Fri, 25 Aug 2023 16:47:09 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us02;rid=WEB_a15b51a2a9060768e22a75f577d0980b
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
x-zm-zoneid: VA2
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: cred=F43F6C4D1F996ABDE78E790578C40ED6; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us02_c_Z23iVCEpTqmpKTLKDJwpxg; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us02_c_m9LK13A9Rmm3CNhZ7cVK7A; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: TS01f92dc5=018e272f7294e55e18ba223752c167c36d79dd610dd5c551c42e727a664d1bf630101d4abe3ad76b32a0f01fb385106b07bc73068a; Path=/; Secure; HttpOnly; SameSite=Strict;
Set-Cookie: TS018dd1ba=018e272f7294e55e18ba223752c167c36d79dd610dd5c551c42e727a664d1bf630101d4abe3ad76b32a0f01fb385106b07bc73068a; path=/; domain=.zoom.us
Set-Cookie: __cf_bm=ECOvktcm5mxHpR9RF2alIsUwhv2Cb_wsxU.G.mACDCY-1692982029-0-AYCVagGYtKahjUrNiL5Pwi0Tj9USdWZLx7HTqAgn/RxENLdPUu32q1/z9KOtcs8fJ3YHUJ/7SxGwlK6iWTNSfXM=; path=/; expires=Fri, 25-Aug-23 17:17:09 GMT; domain=.us02web.zoom.us; HttpOnly; Secure; SameSite=None
Server: cloudflare
CF-RAY: 7fc550b1af5c22d2-SJC
alt-svc: h3=":443"; ma=86400


[17636:7288:2023-8-25 9:47:8.234] [process_requst] End for url:https://us02web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1389
[17636:5776:2023-8-25 9:47:8.287] [client_has_installed_app] found path:
[17636:5776:2023-8-25 9:47:8.287]  ***NULL-POINTER-PLACEHOLDER***
[17636:5776:2023-8-25 9:47:8.287] [param_query_local_path] path is: C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 0 system error: 183
[17636:5776:2023-8-25 9:47:8.287] [downloader_run] State:0
[17636:20384:2023-8-25 9:47:8.288] [process_requst] start, url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64
[17636:5776:2023-8-25 9:47:8.289] [client_has_installed_app] found path:
[17636:5776:2023-8-25 9:47:8.289]  ***NULL-POINTER-PLACEHOLDER***
[17636:20384:2023-8-25 9:47:8.510] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:20384:2023-8-25 9:47:8.510] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:20384:2023-8-25 9:47:8.586] [read_response_file] Status Code:200, content length: 1004360, total read: 1004360, error code: 0
[17636:20384:2023-8-25 9:47:8.595] [process_requst] End for url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[17636:5776:2023-8-25 9:47:8.601] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty. 
[17636:20384:2023-8-25 9:47:8.632] [process_requst] start, url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64
[17636:20384:2023-8-25 9:47:8.795] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:20384:2023-8-25 9:47:8.795] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:20384:2023-8-25 9:47:9.556] [read_response_file] Status Code:200, content length: 33353188, total read: 33353188, error code: 0
[17636:20384:2023-8-25 9:47:9.759] [process_requst] End for url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[17636:5776:2023-8-25 9:47:9.791] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty. 
[17636:5776:2023-8-25 9:47:9.809] C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[17636:5776:2023-8-25 9:47:9.809] ZInstaller --conf.mode=silent --ipc_wnd=67378
[17636:5776:2023-8-25 9:47:9.960] [launch_silent_install] Installer process created, result:42
[17636:5776:2023-8-25 12:56:21.534] Main End

Help appreciated.

VeganNJ · ‎2024-01-30

I am having the same problem. Zoom download stuck at 95% for almost 30 minutes now. I tried downloading it again and it still says 95%.

valenb · ‎2024-02-02

I realized that the Windows security tab was hiding in the taskbar. Ended up downloading just fine after accepting the "make changes on this device" prompt. Not sure if this solves your problem but wanted to share!

keskew · ‎2024-03-14

This is the solution! Thanks for the help.

Copticgirl33 · ‎2024-06-07

where in the task bar did you find it? I'm STRUGGLING haha

valenb · ‎2024-06-10

I've slept a lot since then and I'm also far from being well-versed in this, but if you don't see this window when clicking through all of your open applications/tabs at the bottom of the screen, you might have a different issue...?

goldermann · ‎2024-05-22

Windows security question to allow never came up for me. Not hidden. Previously the install would get 3/4 way into initializing and disappear. I turned off win security app and browser control. This time it got to installing 95% and stopped

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