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Failed camera when using virtual backgrounds

LyndonGumbs
Listener

Is anyone experiencing an error message when using the pre set virtual backgrounds on video Zoom? 

 

When i log on and turn on my camera without a virtual background all is well. However when i choose any virtual background i get an error message and then the video freezes. 

 

Can anyone help?

2 REPLIES 2

Bri
Zoom Moderator
Zoom Moderator

Hi @LyndonGumbs, and welcome to the community! Can you recall what the error message said? 

LyndonGumbs
Listener

  Hi it said "Zoom quit unexpectedly"
Generate a crash report to resolve this problem

i attached a snapshot