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Failed camera when using virtual backgrounds

LyndonGumbs
Newcomer
Newcomer

‎2022-07-22 01:42 PM

Is anyone experiencing an error message when using the pre set virtual backgrounds on video Zoom? 

 

When i log on and turn on my camera without a virtual background all is well. However when i choose any virtual background i get an error message and then the video freezes. 

 

Can anyone help?

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-07-25 09:39 AM

Hi @LyndonGumbs, and welcome to the community! Can you recall what the error message said? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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LyndonGumbs
Newcomer
Newcomer

‎2022-07-25 07:50 PM

  Hi it said "Zoom quit unexpectedly"
Generate a crash report to resolve this problem

i attached a snapshot

Preview file
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