User has a basic plan when he should have Enterprise.

[LeoOtsukare]

Hey everyone I am a IT support specialist at a Architectural firm and I have a user who for some reason has a basic plan assigned to him and his called keep getting cut short when he should have an Enterprise account. I know that he has already tried signing back out and back in. Would like some insight into this please.

[Bort]

Quick things to check:

• Are they set to be a Licensed user in the Zoom admin portal?
• Are they signed-in to the correct account? Often users will accidentally sign in to their personal account. 

[LeoOtsukare]

Yeah, He is signed through SSO with our @domainname.com. Ill have to check the admin portal.