User has a basic plan when he should have Enterprise. | Community
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Newcomer
LeoOtsukare
Newcomer
July 25, 2022
Question

User has a basic plan when he should have Enterprise.

  • July 25, 2022
  • 2 replies
  • 0 views

Hey everyone I am a IT support specialist at a Architectural firm and I have a user who for some reason has a basic plan assigned to him and his called keep getting cut short when he should have an Enterprise account. I know that he has already tried signing back out and back in. Would like some insight into this please.

    2 replies

    Bort
    Employee
    Bort
    Employee
    July 25, 2022

    Quick things to check:

    • Are they set to be a Licensed user in the Zoom admin portal?
    • Are they signed-in to the correct account? Often users will accidentally sign in to their personal account. 
    L
    Newcomer
    LeoOtsukareAuthor
    Newcomer
    July 25, 2022

    Yeah, He is signed through SSO with our @domainname.com. Ill have to check the admin portal.

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