cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Failed camera when using virtual backgrounds

LyndonGumbs
Newcomer
Newcomer

‎2022-07-22 01:42 PM

Is anyone experiencing an error message when using the pre set virtual backgrounds on video Zoom? 

 

When i log on and turn on my camera without a virtual background all is well. However when i choose any virtual background i get an error message and then the video freezes. 

 

Can anyone help?

0 Likes
2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-07-25 09:39 AM

Hi @LyndonGumbs, and welcome to the community! Can you recall what the error message said? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

LyndonGumbs
Newcomer
Newcomer

‎2022-07-25 07:50 PM

  Hi it said "Zoom quit unexpectedly"
Generate a crash report to resolve this problem

i attached a snapshot

Preview file
957 KB
0 Likes