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Failed camera when using virtual backgrounds

LyndonGumbs
Listener

Is anyone experiencing an error message when using the pre set virtual backgrounds on video Zoom? 

 

When i log on and turn on my camera without a virtual background all is well. However when i choose any virtual background i get an error message and then the video freezes. 

 

Can anyone help?

2 REPLIES 2

Bri
Zoom Moderator
Zoom Moderator

Hi @LyndonGumbs, and welcome to the community! Can you recall what the error message said? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

LyndonGumbs
Listener

  Hi it said "Zoom quit unexpectedly"
Generate a crash report to resolve this problem

i attached a snapshot