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Error 1132 - cannot login or use

rrtx
Listener

Hi 

 

Zoom was okay one day and then starting yesterday, I cannot login from either of my devices or even use Zoom without logging in. All I receive is a message saying Error 1132.

 

I am on iOS devices.
I have tried to deleting the apps and reinstalling

i have changed my password

my billing is up to date

 

i need to use tomorrow. I placed a web ticket almost 24 hours but no resolution. 

any advice?

 

1 ACCEPTED SOLUTION

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @rrtx 

You will not need to contact Support, but rather please contact Zoom Trust & Safety at https://zoom.us/appeals

 

Thanks! 

View solution in original post

6 REPLIES 6

Rupert
Creator

Hi @rrtx 

 

Are you able to login to https://zoom.us/profile ?

 

 

Hi Rupert

 

yes I can 

Which country are you in - and are you able to try from a different network?

 

Do your iOS devices have cell-services (could you try them with WiFi switched off)?

OnlyQualityPpl
Listener

Hi @rrtx

 

I had this issue 2 weeks ago and the only way to resolve it was to contact Zoom Technical Support and raise a ticket. See link below 

 

https://support.zoom.us/hc/en-us/articles/201362003#h_01EWP0J7856WCWRWCSKKAMTRTF

 

Jump through all the necessary bot hoops and then your ticket will be raised up to someone who can take care of it for you. There are some so-called work arounds online, but none that will truly resolve Error 1132.

 

Please come back and let me know how you get on.

 

Thanks,

 

OnlyQualityPpl
Listener

Also see picture attached @rrtx 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @rrtx 

You will not need to contact Support, but rather please contact Zoom Trust & Safety at https://zoom.us/appeals

 

Thanks!