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Error 1132 - cannot login or use

rrtx
Newcomer
Newcomer

Hi 

 

Zoom was okay one day and then starting yesterday, I cannot login from either of my devices or even use Zoom without logging in. All I receive is a message saying Error 1132.

 

I am on iOS devices.
I have tried to deleting the apps and reinstalling

i have changed my password

my billing is up to date

 

i need to use tomorrow. I placed a web ticket almost 24 hours but no resolution. 

any advice?

 

1 ACCEPTED SOLUTION

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @rrtx 

You will not need to contact Support, but rather please contact Zoom Trust & Safety at https://zoom.us/appeals

 

Thanks! 

View solution in original post

6 REPLIES 6

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @rrtx 

 

Are you able to login to https://zoom.us/profile ?

 

 

Hi Rupert

 

yes I can 

Rupert
Community Champion | Customer
Community Champion | Customer

Which country are you in - and are you able to try from a different network?

 

Do your iOS devices have cell-services (could you try them with WiFi switched off)?

OnlyQualityPpl
Explorer
Explorer

Hi @rrtx

 

I had this issue 2 weeks ago and the only way to resolve it was to contact Zoom Technical Support and raise a ticket. See link below 

 

https://support.zoom.us/hc/en-us/articles/201362003#h_01EWP0J7856WCWRWCSKKAMTRTF

 

Jump through all the necessary bot hoops and then your ticket will be raised up to someone who can take care of it for you. There are some so-called work arounds online, but none that will truly resolve Error 1132.

 

Please come back and let me know how you get on.

 

Thanks,

 

OnlyQualityPpl
Explorer
Explorer

Also see picture attached @rrtx 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @rrtx 

You will not need to contact Support, but rather please contact Zoom Trust & Safety at https://zoom.us/appeals

 

Thanks!