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Double Cursor

JayneS
Newcomer
Newcomer

‎2023-02-20 03:24 AM

Hi, 

 

This has happened a few times recently. During screen share when passing Remote Control of the keyboard and mouse to an attendee a double cursor displays for the attendee. Only one of these cursors controls the clicks they have caused sessions to be cancelled as they are impossible to navigate with. Any Advice ? TIA

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2 REPLIES 2

JLB56
Newcomer
Newcomer

‎2023-10-24 07:39 AM

This just happened to me today.  The student has a new computer.  Does anyone know what this is?

Janet

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goodytwoshoes
Newcomer
Newcomer

‎2024-11-06 02:18 AM

Me too - exactly the same problem. It creates a real headache for the student. 

Does anyone from zoom technical support actually read and respond to this message board?

 

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