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Checking for and Downloading latest version

rubygott
Listener

Instructions say to check what version zoom you have go to your profile picture and click help and then about to get to that option.

When I go to my profile picture there is no option for help.  Any suggestions welcome. Trying to determine what is the latest version and download it if I don't have it.  When I go to the download center nothing happens when I try to download 5.9.

19 REPLIES 19

RN
Zoom Moderator
Zoom Moderator

Hey @rubygott, are you saying you don't get the option to 'Check for Updates'? You can go to support.zoom.us/hc/en-us/articles/201362233 for more information on updating your Zoom client! Let me know if you need any help throughout the process.

 

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I do not have this option either and need to get this resolved so I can send out to our team.  Any suggestions appreciated.

I do not get a drop down that says" check  for updates" and I do not know how to install the latest update because there is not a simple tutorial. will someone please help?  Mander

 

 

 

bondnj
Listener

not receiving the check updates either ...:(

 

Zoomed22Out
Listener

when I click on profile picture, this is what i see, that's it.

Zoomed22Out_0-1647534347405.png

 

mary2828
Listener

I just need to know if I need to download a new version and how to do it.

ZHBC
Listener

Did this ever get resolved; when i click on my icon (via the web interface) I just get my name registered and signout.

it used to be easy to find license versions.  Help!!

Same thing with me.  I get my name, email address, and "signout."  

 

rubygott
Listener

I think so but don't recall what I did.

CathyC
Listener

Same problem.  I presume that it is not resolved, and none of us can find the version information?

 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi all, 

If you do not see the Check for Updates option on the desktop client, this could mean one of 2 things: 

  • You are running Zoom on a managed device and your IT admin has disable this ability to update. 
  • You have installed the admin version of the installer (MSI instead of EXE), which has the ability to check for updates disabled by default. 

Based on some of the responses, be sure to check the desktop client for Windows, macOS, or Linux. Some may be looking for the ability to check for updates on the the PWA, the web portal, or scheduling extensions, none of which would have that ability. 

 

Let me know if anyone has additional questions! 

Hi Bort, I am the Admin but don't recall turning off updates. Is there a tutorial to help me check further? We're running on Windows. Preferably something in non-IT language with pictures. 🤔

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Unfortunately, this is pretty much all IT admin stuff, so we don't have any official documentation in layman's terms. 

If you're able, I'd suggest contacting our Support team, who can help you investigate why this is happening on your end. 

If possible, it might be easier and quicker to also just uninstall and reinstall. 

sheilajgw
Listener

Same problem -- I am working from a private computer on which I hold zoom meetings from time to time.  I haven't turned anything off, and I don't have the option of upgrading.  What do you suggest?

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Honestly, best option is likely to uninstall the Zoom app from your computer, give it a quick restart, then download and install the newest version from here: https://zoom.us/download

It may sound like a lot, but the time we could spend on troubleshooting to figure out the issue and fix it, honestly, would be the same, if not more. Uninstall, restart, and re-install should only take a few minutes. 

KLGilmore
Listener

I'll give it a try tomorrow and let everyone know.  

 

KLGilmore
Listener

So I discovered something that could help some of you. I was checking for updates on my profile through the website which gives me only the option to sign out. When I opened just the App on my desktop, I discovered that is where the Check for Updates is under the profile. 

 

Still didn't help me much as somewhere the automatic update has been turned off and I can't find it to turn it back on as the Admin, but maybe it will help some of the rest of you.

 

KLGilmore
Listener

Hope this helps everyone.

For the IT Admin (owner), this article shows how to turn on Automatic Updates for your team: https://support.zoom.us/hc/en-us/articles/4407927084429-Enabling-Automatically-Update-App 

 

Uninstalling and reinstalling will update to the newest version - here's how to download: https://support.zoom.us/hc/en-us/articles/4415294177549-Downloading-the-Zoom-desktop-client-and-mobi... 

 

I was having issues uninstalling but Carlos via Chat Support was able to figure out the issue and sent me a CleanZoom to do the uninstall. Everything seems to be working properly now. I did also have to reinstall the Outlook plug-in for setting up meetings in my calendar.

zoomerang
Listener

I think they mean in the ZOOM app. You're correct it doesn't show on a browser.