Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Instructions say to check what version zoom you have go to your profile picture and click help and then about to get to that option.
When I go to my profile picture there is no option for help. Any suggestions welcome. Trying to determine what is the latest version and download it if I don't have it. When I go to the download center nothing happens when I try to download 5.9.
Hey @rubygott, are you saying you don't get the option to 'Check for Updates'? You can go to support.zoom.us/hc/en-us/articles/201362233 for more information on updating your Zoom client! Let me know if you need any help throughout the process.
If you do not see the Check for Updates option on the desktop client, this could mean one of 2 things:
Based on some of the responses, be sure to check the desktop client for Windows, macOS, or Linux. Some may be looking for the ability to check for updates on the the PWA, the web portal, or scheduling extensions, none of which would have that ability.
Let me know if anyone has additional questions!
Unfortunately, this is pretty much all IT admin stuff, so we don't have any official documentation in layman's terms.
If you're able, I'd suggest contacting our Support team, who can help you investigate why this is happening on your end.
If possible, it might be easier and quicker to also just uninstall and reinstall.
Same problem -- I am working from a private computer on which I hold zoom meetings from time to time. I haven't turned anything off, and I don't have the option of upgrading. What do you suggest?
Honestly, best option is likely to uninstall the Zoom app from your computer, give it a quick restart, then download and install the newest version from here: https://zoom.us/download
It may sound like a lot, but the time we could spend on troubleshooting to figure out the issue and fix it, honestly, would be the same, if not more. Uninstall, restart, and re-install should only take a few minutes.
So I discovered something that could help some of you. I was checking for updates on my profile through the website which gives me only the option to sign out. When I opened just the App on my desktop, I discovered that is where the Check for Updates is under the profile.
Still didn't help me much as somewhere the automatic update has been turned off and I can't find it to turn it back on as the Admin, but maybe it will help some of the rest of you.
Hope this helps everyone.
For the IT Admin (owner), this article shows how to turn on Automatic Updates for your team: https://support.zoom.us/hc/en-us/articles/4407927084429-Enabling-Automatically-Update-App
Uninstalling and reinstalling will update to the newest version - here's how to download: https://support.zoom.us/hc/en-us/articles/4415294177549-Downloading-the-Zoom-desktop-client-and-mobi...
I was having issues uninstalling but Carlos via Chat Support was able to figure out the issue and sent me a CleanZoom to do the uninstall. Everything seems to be working properly now. I did also have to reinstall the Outlook plug-in for setting up meetings in my calendar.