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rubygott
Newcomer
December 22, 2021
Solved

Checking for and Downloading latest version

  • December 22, 2021
  • 26 replies
  • 2 views

Instructions say to check what version zoom you have go to your profile picture and click help and then about to get to that option.

When I go to my profile picture there is no option for help.  Any suggestions welcome. Trying to determine what is the latest version and download it if I don't have it.  When I go to the download center nothing happens when I try to download 5.9.

      Best answer by rubygott

      You have to be in the Zoom app not on the desktop client.

      Once in the Zoom app if you click on your profile picture you

      should get the updates option.

       

      26 replies

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      M
      Newcomer
      maiting1
      Newcomer
      November 10, 2022

      I am having the same problem!

      R
      Newcomer
      rubygottAuthorAnswer
      Newcomer
      November 13, 2022

      You have to be in the Zoom app not on the desktop client.

      Once in the Zoom app if you click on your profile picture you

      should get the updates option.

       

      S
      Newcomer
      stu703
      Newcomer
      February 8, 2023

      I like to work from my PC.  I don't understand the difference between 'desktop client' and 'app', unless you're telling me I have to do it from my phone. 

         thanks for any help

      R
      Newcomer
      rubygottAuthor
      Newcomer
      February 8, 2023

      Desktop client is logging into zoom on your browser; app is downloading the zoom app and logging in from there.  The zoom app on your computer...not on your phone.  

      N
      Newcomer
      N328_2
      Newcomer
      November 13, 2022

      Thanks   I still wonder if it is because i have Basic.  Does zoom act this way on computers that are not chromebook?  thanks  N3

      R
      Newcomer
      rubygottAuthor
      Newcomer
      November 13, 2022

      Yes, works on computers that are not Chromebooks.  And works with Basic.

      R
      Newcomer
      rubygottAuthor
      Newcomer
      February 9, 2023

      Sorry that's above my pay grade and knowledge level.  

      Hopefully someone else here or at Zoom will be able to help you.

      D
      Newcomer
      dees
      Newcomer
      May 13, 2024

      I went and uninstalled Zoom and reinstalled and I still don't have the ability to check for updates nor latest version. When I googled Zoom app and tried to download it (thinking maybe this was a different version than desktop, I received message "already installed". 

       

      So I have followed all instructions I've found in community support and STILL cannot tell if I have the latest version or what version of Zoom I have.

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