Cannot access recordings

[ViktoriaK]

When I'm going to Cloud Recordings I don't see any recordings. Should I pay for subscription to access my recordings or they are descroyed when account becomes free? 

[Jing · Accepted solution]

Hi  ViktoriaK

If your account is free account, you can only access the Local recordings.

But if you have the license of Zoom Meetings, you can access your Cloud recordings.

Please find the detail of the explanation from below article.

https://support.zoom.us/hc/en-us/articles/9952267135629

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You may not meet prerequisites to use cloud recording. In order to start a cloud recording, you must be a Licensed user on a paid account. If you were previously able to create cloud recordings, and then were either downgraded to a free account or Basic (unlicensed) user type, you will not have access to those recordings until you become a Licensed user on a paid account again. 

Thanks,

Jing