Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot access recording

debraheath
Listener

I need to access a recording from a different account than my own.  I created the account so i should have privileges but every time i sign into the account it tells me i am not the host so cannot access.  I make sure that all my browsers are closed when i sign into this particular account  and have raised several incidents.  Sometimes it works, sometimes it doesnt so i havent actually worked out what the problem is.  any ideas? TIA

1 REPLY 1

zac2021
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@debraheath It could probably be that the machine's browser that you are using to access the recording is already signed in to another Zoom account. In cases like this, I usually use open the link in Incognito Window (Chrome), Private Window (Safari), or InPrivate Window (Microsoft Edge).

-----------------
If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.