cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cannot access recording

debraheath
Newcomer
Newcomer

‎2022-03-16 07:22 AM

I need to access a recording from a different account than my own.  I created the account so i should have privileges but every time i sign into the account it tells me i am not the host so cannot access.  I make sure that all my browsers are closed when i sign into this particular account  and have raised several incidents.  Sometimes it works, sometimes it doesnt so i havent actually worked out what the problem is.  any ideas? TIA

0 Likes
1 REPLY 1

zac2021
Community Champion | Employee
Community Champion | Employee

‎2022-03-16 07:39 AM

@debraheath It could probably be that the machine's browser that you are using to access the recording is already signed in to another Zoom account. In cases like this, I usually use open the link in Incognito Window (Chrome), Private Window (Safari), or InPrivate Window (Microsoft Edge).

-----------------
If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.

0 Likes