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I need to access a recording from a different account than my own. I created the account so i should have privileges but every time i sign into the account it tells me i am not the host so cannot access. I make sure that all my browsers are closed when i sign into this particular account and have raised several incidents. Sometimes it works, sometimes it doesnt so i havent actually worked out what the problem is. any ideas? TIA
@debraheath It could probably be that the machine's browser that you are using to access the recording is already signed in to another Zoom account. In cases like this, I usually use open the link in Incognito Window (Chrome), Private Window (Safari), or InPrivate Window (Microsoft Edge).
If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.