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Can't use virtual background without green screen for MacBook Air

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fncp
Explorer
Explorer

‎2021-11-08 04:48 AM

I have met the requirements, i.e. having a Zoom version of 5.7.6. and a MacOS greater than 10.13. I am using the M1 chip. Still, I could not uncheck the option for I have a green screen. Please help!

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-12 09:30 AM

Hi @fncp! What exactly happens when you attempt to uncheck "I have a green screen"?

 

https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-12 09:30 AM

Hi @fncp! What exactly happens when you attempt to uncheck "I have a green screen"?

 

https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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fncp
Explorer
Explorer
In response to Bri

‎2021-11-12 07:08 PM

Hello!

 

It has mentioned that I didn't meet the requirements.

fncp_0-1636772873425.png

 

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