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2023-01-31 05:52 AM
All cameras go on the fritz (sporadically, but about every few minutes or so) when using desktop client (only when using desktop client). This DOES NOT happen when I use other meeting platforms like MS Teams OR when I use the browser version of zoom. I have tried uninstalling and reinstalling the desk top version of zoom, but it has not helped. This happens with both my built-in surface-pro camera as well as my logitech web cam... When I stop video and then restart video the issue goes away momentarily, but then comes back. Please help.
2023-01-31 07:23 AM
Same for me. Need a fix asap.
2023-01-31 08:11 AM
2023-01-31 12:44 PM
@Frank_TB THANK YOU!!! Thank goodness I tried one more time to find the answer to this! I'm a life coach, I work with my clients online, and this issue has caused so many distractions...omgosh... Thank you!
2023-01-31 12:46 PM
You are most welcome.
If my reply helped, don't forget to click the accept as solution button!
2023-01-31 12:50 PM
Zoikes, now I feel silly - I can't find the accept button! Help?
2023-01-31 01:06 PM
Howdy all: Found the solution here: https://community.zoom.com/t5/Meetings/Cameras-go-on-the-fritz-when-using-zoom-desktop-client-but-no... As you guessed, it's an update issue. If you re-update to this latest (version 5.13.5 (12053) ), they've fixed it. See the release notes, specifically the bug fixes, here: https://support.zoom.us/hc/en-us/articles/201361953-New-Updates-for-Windows