Cameras go on the fritz when using zoom desktop client (but not on browser version)

[billW]

All cameras go on the fritz (sporadically, but about every few minutes or so) when using desktop client (only when using desktop client).  This DOES NOT happen when I use other meeting platforms like MS Teams OR when I use the browser version of zoom.  I have tried uninstalling and reinstalling the desk top version of zoom, but it has not helped.  This happens with both my built-in surface-pro camera as well as my logitech web cam...  When I stop video and then restart video the issue goes away momentarily, but then comes back.  Please help.   

[KiKu]

Same for me. Need a fix asap.

[Frank_TB]

Hello,

Update Zoom. It's a known issue. 

In settings >video> advanced uncheck "Optimize quality of the video | send with de-noise"

Regards

If my reply helped, don't forget to click the accept as solution button!

[RC61]

@Frank_TB  THANK YOU!!!    Thank goodness I tried one more time to find the answer to this!  I'm a life coach, I work with my clients online, and this issue has caused so many distractions...omgosh...   Thank you!  

[Frank_TB]

You are most welcome.

If my reply helped, don't forget to click the accept as solution button!

[RC61]

Zoikes, now I feel silly - I can't find the accept button!  Help?

[RC61]

Howdy all:   Found the solution here:    https://community.zoom.com/t5/Meetings/Cameras-go-on-the-fritz-when-using-zoom-desktop-client-but-no...    As you guessed, it's an update issue.  If you re-update to this latest  (version 5.13.5 (12053) ), they've fixed it.   See the release notes, specifically the bug fixes, here:  https://support.zoom.us/hc/en-us/articles/201361953-New-Updates-for-Windows

Good luck!